Your One-Stop Grocery Solution – Online & In-Store
Fresh Choice Market | 170 Voortrekker Road, Goodwood

Ordering & Delivery

Q: How do I place an online order?
A: Visit www.freshchoicemarket.co.za or our mobile app, browse products, add them to your cart, and proceed to checkout. Select your preferred delivery window or pickup time, and complete payment.

Q: What payment methods do you accept?
A: We accept credit/debit cards, digital wallets and cash on delivery (available for select areas).

Q: Do you offer same-day delivery?
A: Yes! Orders placed before 12 PM local time can often be delivered the same day, subject to availability and your location in Goodwood or surrounding areas.

Q: What are your delivery areas and fees?
A: Delivery is available in Goodwood and nearby suburbs. Fees start at ZAR 30 and vary based on distance. Orders over ZAR 1500 qualify for free delivery!

Q: What if I’m not home during delivery?
A: Our team will contact you via phone or email. For perishables, we recommend arranging a safe spot (e.g., with a neighbor) or opting for in-store pickup.

Q: Is there a minimum order amount for delivery?
A: Yes, the minimum order is ZAR 200 to ensure efficient service.

In-Store Shopping

Q: Where is your store located, and what are your hours?
A: Visit us at 170 Voortrekker Road, Goodwood. We’re open 9 AM to 7 PM, daily.

Q: Can I order online and pick up in-store?
A: Absolutely! Select “Pickup” at checkout and choose a time. You’ll receive a confirmation email/SMS when your order is ready.

Q: Do you offer curbside pickup?
A: Yes! Park in our designated pickup spots, call us, and we’ll bring your order straight to your car.

Products & Quality

Q: Do you carry fresh produce, meat, and dairy?
A: Yes! We source high-quality, fresh items daily from trusted suppliers.

Q: How do you handle substitutions for out-of-stock items?
A: During checkout, you can choose to allow substitutions (similar item/price) or opt-out. We’ll notify you of any changes via email or SMS.

Q: Do you offer organic or specialty products?
A: Yes! Look for the “Organic” or “Specialty” tags online, or ask our friendly in-store team for assistance.

Returns & Refunds

Q: What if I receive a damaged or incorrect item?
A: Contact us within 24 hours at info@freshchoicemarket.co.za. We’ll refund or replace the item promptly.

Q: Can I return perishable items?
A: Due to safety guidelines, we can’t accept returns on perishables unless they’re spoiled or damaged.

Account & Tracking

Q: How do I create an account?
A: Click “Sign Up” on our website. Enjoy faster checkout, order history, and exclusive rewards!

Q: How can I track my order?
A: Log into your account or use the tracking link in your confirmation email/SMS.

Q: Can I change my delivery time after ordering?
A: Contact us at least 2 hours before your slot via email or phone, and we’ll try our best to accommodate your request.

Promotions & Loyalty

Q: Do you offer discounts or loyalty programs?
A: Yes! Join our Fresh Rewards Program to earn points on purchases. Check our website for weekly deals and seasonal promotions.

Q: Can I use coupons online and in-store?
A: Absolutely! Enter promo codes at checkout online or present coupons at our in-store checkout counter.

Safety & Hygiene

Q: What safety measures do you follow?
A: We conduct contactless deliveries, sanitize packaging, and adhere to strict in-store hygiene protocols. Staff wear hand gloves, and hand sanitizer is available for customers.

Contact Us

Q: How do I reach customer service?
A: Email us at info@freshchoicemarket.co.za or chat via our website. We’re here to help during business hours (9 AM–7 PM).

Miscellaneous

Q: Do you sell gift cards?
A: Yes! Purchase e-gift cards online or physical gift cards in-store.

Q: Can I request a product you don’t carry?
A: Let us know! Submit requests via our website’s contact form or ask in-store.

Q: How often is your online inventory updated?
A: Real-time updates! If an item sells out, we’ll notify you promptly and adjust your order if needed.

Thank you for choosing Fresh Choice Market! 🛒
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